Our goal is to help you look and feel your best while creating a memorable and relaxing experience. To service each and every client to the best of our ability we must adhere to policies that make this possible.
CHILDREN – For the safety of your child and for the comfort of others enjoying their time at the salon, please do not leave them unattended. We encourage you to bring along a friend to watch them and keep them safe.
Since we consider your children to be future clients, it is important to us they grow up enjoying their salon experiences. We will only perform services on those who are willing. If your child is scared or unhappy about getting their haircut we reserve the right to refuse the appointment. First and foremost, this is for your child’s safety, our scissors are very sharp.
LOST OR STOLEN ITEMS – We are not responsible for lost or stolen items. If an item is found and it is known who it belongs to, we will make every effort to return it to the rightful owner.
DAMAGED PROPERTY – When applying color our employees are expected to be conscientious and careful. You and your clothes will be covered with the appropriate towels, capes or smocks. A thorough shampoo of your hair, scalp and neckline will be provided after color processing. We encourage you to continue to be cautious with your clothing choices and colors for up to three days, post color application. The individual employee is responsible for any costs incurred due to negligence (dropping, spilling or splattering of color) during service. This includes dry cleaning and possible replacement of any damaged items. Providing you with the finest-quality products and service is the goal of each and every member of our team. If an incident should occur, please notify a manager before your departure from our salon.
DISSATISFACTION OF SERVICE – Our staff is highly trained and qualified to perform your service. However, we understand that sometimes a service may not meet your satisfaction. If this should happen, please notify us immediately. Our employees are proud and conscientious of their work and request that you give them the opportunity to correct any situation at no charge. However, if you choose another stylist, you may be charged for the difference in price if there is one. All service issues must be brought to our attention within 10 days from the time of the original service. Any corrections after that will be at full charge.
GIFT CARD POLICY – Gift cards are treated as cash. We are unable to honor lost or stolen cards. To redeem your gift card, it must be presented at the time of service / purchase. Effective January 1, 2016, we are no longer able to use gift cards towards gratuity.
PRODUCT RETURNS – Our products are of high quality and we want you to enjoy them. We offer testers for you to sample and make every effort to help you choose the best products for your needs. For hygienic purposes, Chez Ann Salon will only accept defective products for returns. We ask that you return your defective item within 14 days and have your original receipt upon return. We appreciate your understanding and cooperation.
CANCELLATION POLICY – We understand that sometimes schedules change and therefore we request at least 24 hours notice when canceling or rescheduling your appointment. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. A credit card is required to book your appointment. Appointments that are a “No-call / No-show”, will be charged 50% of the service amount. Thank you for your understanding and continued support.
Several times per year Chez Ann employees are provided with educational courses that require us to close the salon or block specific times from being available. We believe that educating our service providers is important in providing you with the best service and most up to date styles. We hope you will understand our need for rescheduling your appointment during these times or in the unfortunate event your service provider becomes ill.
